Privacy Policy

This Privacy Policy explains how ZervTek Co. Ltd ("ZervTek", "we", "us" or "our") collects, uses, stores, and shares your personal information when you visit our website, create an account, place a bid, or otherwise use our vehicle sourcing, purchase, and export services. By using our services, you agree to the practices described below.

1. Information We Collect

   We collect information you provide directly to us, such as your name, email address, phone number, postal and shipping address, country, business or dealer details, and any documents required for identity or export verification. When you place bids or make payments we also record transaction details such as bid amounts, deposits, invoices, and payment references. We do not store full card numbers; card and PayPal payments are processed by our payment providers.

2. Information Collected Automatically

   When you use our website we automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, and the vehicles or searches you interact with. We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our site is used. You can control cookies through your browser settings, although some features may not work correctly if cookies are disabled.

3. How We Use Your Information

   We use your information to create and manage your account, process bids, deposits, invoices, and payments, arrange inspections, transport, storage, and export of vehicles, respond to your enquiries and support requests, send you service and transactional notifications, comply with legal and customs requirements, prevent fraud, and improve our services. We may send you marketing communications where permitted, and you can opt out of these at any time.

4. How We Share Your Information

   We share your information only as needed to provide our services. This may include auction houses, third-party vehicle inspectors, shipping and logistics partners, customs and port agents, payment processors, and other service providers acting on our behalf. We may also disclose information where required by law, regulation, or a valid legal request, or to protect our rights, safety, and property. We do not sell your personal information.

5. International Data Transfers

   ZervTek operates from Japan and serves customers around the world. Your information may be transferred to, stored in, and processed in Japan and other countries where our service providers operate, which may have data protection laws different from those in your country. By using our services you consent to these transfers as necessary to fulfil your requests.

6. Data Retention

   We keep your personal information for as long as your account is active and as needed to provide our services. Records relating to purchases, payments, invoices, and exports are retained for longer periods where required for tax, accounting, customs, and legal compliance. When information is no longer required we delete or anonymise it.

7. Data Security

   We use reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

   Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise these rights, or to close your account, please contact us using the details below. We will respond in accordance with applicable law.

9. Children's Privacy

   Our services are intended for adults and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

    We may update this Privacy Policy from time to time. When we make material changes we will update the date below and, where appropriate, notify you. Your continued use of our services after any change indicates your acceptance of the updated policy.

11. Contact Us

    If you have any questions about this Privacy Policy or how we handle your personal information, please contact ZervTek Co. Ltd at sales@zervtek.com.

By using the services of ZervTek Co. Ltd, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.